Shipping
Shipping
Where do you ship from?
Our warehouse is based in Sydney Metro & all orders are picked, packed & dIspatched from the one location
How are orders posted?
We use the Australia Post Post Network as our main shipping carrier
We recommend selecting "Fast Track Express" Shipping if you require your items urgently.
How long will it take to send out my order?
We aim to have all orders out sent as quickly as possible, however during peak/sale periods, the below shipping time frame applies:
We recommend selecting "Fast Track Express" Shipping if you require your items urgently.
How long will it take to send out my order?
We aim to have all orders out sent as quickly as possible, however during peak/sale periods, the below shipping time frame applies:
Standard Shipping (within Australia) is posted out within 5-7 Business Days
Fast Tracked Shipping (within Australia) is posted out within 1-2 Business Days.
Please allow additional time for Black Friday orders
Fast Tracked Shipping (within Australia) is posted out within 1-2 Business Days.
Please allow additional time for Black Friday orders
Fastest way to get my order?
Fast Tracked Express Orders are posted within 1-2 business days via the Express Post Network
Please note that this option needs to be selected @ checkout
Fast Tracked Express Orders are posted within 1-2 business days via the Express Post Network
Please note that this option needs to be selected @ checkout
Delivery Cost
Australia
Australia
Standard Shipping - $9.95 AUD
Fast Tracked Express - $15.00 AUD
Fast Tracked Express - $15.00 AUD
Free Shipping for orders $100+
NZ
Standard Shipping - $10.00 AUD
International Express - $15.00 AUD
Free Shipping for orders $150+
USA
Standard Shipping - $8 USD
International Express - $15 USD
Free Shipping for orders $100 USD+
NZ
Standard Shipping - $10.00 AUD
International Express - $15.00 AUD
Free Shipping for orders $150+
USA
Standard Shipping - $8 USD
International Express - $15 USD
Free Shipping for orders $100 USD+
Rest Of The World
$25.00 AUD
$25.00 AUD
International deliveries
- For purchases outside of Australia, you may be required to pay duty tax/duties on your orders. Please ensure you are aware of the possible charges you may incur in order to release your goods.
- In the case that an international parcel is returned due to incorrect address information or failure to pay custom duties/fees, the customer will be responsible for the return postage + any additional postage charges associated with that return.
- Under no circumstance will La Sienna be held responsible for any outstanding duties/taxes on the delivery of your goods.
Please Note:
- Once your order has been dIspatched from our warehouse, Australia Post is then responsible to ensure that your package arrives to your door safely
- All of our parcels are tracked but we do not take responsibility for any items lost/damaged in transit
- Once your order has been dIspatched from our warehouse, Australia Post is then responsible to ensure that your package arrives to your door safely
- All of our parcels are tracked but we do not take responsibility for any items lost/damaged in transit
- If Safe Drop is applied to your order, we will not be held responsible for any missing packages
IMPORTANT: All Personalised/Custom items are made to order so please allow an additional 2-3 business days to be shipped
Insurance
Add Insurance to your order for $2.95 to ensure that if your order has been lost/damaged whilst in transit, you won't be out of pocket!
Add Insurance to your order for $2.95 to ensure that if your order has been lost/damaged whilst in transit, you won't be out of pocket!
If selected @ check out & Aus Post/your local shipping carrier confirms that the order has been damaged/lost, we will happily issue a credit note for the contents (minus postage costs)
