Where do you ship from?
Our warehouse is based in Sydney Metro & all orders are picked, packed & dIspatched from the one location

How are orders posted?
We use the Australia Post Express Post Network as our main shipping carrier

How long will it take to send out my order?
Fast Tracked (within Australia) is posted out within 1-2 Business Days
Standard Express (within Australia) is posted out within 5-7 Business Days 

Fastest way to get my order?
Fast Tracked Express Orders are posted within 1-2 business days
Please note that this option needs to be selected @ checkout

Delivery Cost
Standard Express Within Australia -  $9.95 AUD 
Fast Tracked Express within Australia - $15.00 AUD

International - Calculated @ check out based on location

International deliveries:

For purchases outside of Australia, you may be required to pay duty tax/duties on your orders. Please ensure you are aware of the possible charges you may incur in order to release your goods. 

In the case that an international parcel is returned due to incorrect address information or failure to pay custom duties/fees, the customer will be responsible for the return postage + any additional postage charges associated with that return. 
Under no circumstance will La Sienna be held responsible for any outstanding duties/taxes on the delivery of your goods. 

Please Note:
- Once your order has been dIspatched from our warehouse, Australia Post is then responsible to ensure that your package arrives to your door safely
- All of our parcels are tracked but we do not take responsibility for any items lost/damaged in transit 
- If Safe Drop is applied to your order, we will not be held responsible for any missing packages

IMPORTANT: All Personalised/Custom items are made to order so please allow an additional 2-3 business days to be shipped

Add Insurance to your order for $2.95 to ensure that if your order has been lost/damaged whilst in transit, you won't be out of pocket!
If selected @ check out & Aus Post confirms that the order has been damaged/lost, we will happily issue a credit note for the contents (minus postage costs)