La Sienna Returns
La Sienna want's your bub to rock our items! We hope you love your purchase, but we understand that mistakes happen when you can’t try the garments on before buying. If you are not happy with your purchase, we offer returns for store credit within 14 days of package delivery for full-priced items only.
We do not accept exchanges. If you would like to order a different size, return your item as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.
La Sienna is happy to issue you with a credit for your item (less postage costs) as long as they are follow the bellow requirements
- All items must be in original condition with original tags, & must not have been worn, altered or washed.
- Must be returned within 14 days from date of delivery; goods received outside this period will not be accepted.
- You must include the original invoice/packing slip, and be
- Accompanied by a completed returns slip (available by clicking HERE).
No exchanges, refunds or store credits on the following items
- Personalised tops
- Custom orders
- Limited Edition Boxes
- Super Limited Edition Boxes
- Sale Items
Please send your package to:
La Sienna Couture
2 Seville Street
Fairfield East NSW 2165
We suggest you use tracked postage as it is the safest option for your parcel. The goods are your responsibility until they reach our office, so ensure it’s packed securely or using a postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your own cost.
We reserve the right to refuse a product that does not meet these requirements.
There will be NO exchanges on sale items. We do not offer refunds for change of mind or accidentally over spending, however we can cancel your order and provide you with a credit note for later use.
Store credits will be issued via email once the exchanged items are received by our team. The credit note will be valid for (3) months.