FAQ

Shipping
Where do you ship from?
Our warehouse is based in Sydney Metro & all orders are picked, packed & dispatched from the one location

How are orders posted?
We use the Australia Post Express Post Network as our main shipping carrier

How long will it take to send out my order?
Fast Tracked (within Australia) is posted out within 1-2 Business Days
Standard Express (within Australia) is posted within 5-7 Business Days 

Fastest way to get my order?
Fast Tracked Express Orders are posted within 1-2 business days.
Please note that this option needs to be selected @ checkout

If multiple orders have been placed, can shipping be combined?
Once an order has been placed & processed, we are unable to combine shipping for two seperate orders

Does La Sienna have a rewards program?
Yes - we have an amazing rewards program which rewards you for every dollar spent in our store
How does the rewards program work?
$1 = 1 point
Accumulate your rewards to receive free shipping vouchers or $30 off codes
*only one reward can be redeemed per transaction*

Does La Sienna rewards points expire?
Your rewards balance expires after 6 months of inactivity
but not to worry, we will send you reminders to ensure you don't miss out on some
amazing savings (please ensure to check your junk folder)

What are my payment options?
Paypal
Credit/Debit Card
Afterpay, Zippay, Laybuy & Humm
Delivery Cost
Standard Express Within Australia -  $9.95 AUD 
Fast Tracked Express within Australia - $15.00 AUD
International - Calculated @ check out
FREE STANDARD EXPRESS SHIPPING FOR ORDERS $100+