Where do you ship from?
Our warehouse is based in Sydney Metro & all orders are picked, packed & dispatched from the one location

How are orders posted?
We use the Australia Post Network as our main shipping carrier

How long will it take to send out my order?
We aim to have all orders out sent as quickly as possible, however during peak/sale periods, the below shipping time frame applies:
Fast Tracked (within Australia) is posted out within 1-2 Business Days
Standard Shipping (within Australia) is posted within 5-7 Business Days 

Fastest way to get my order?
Fast Tracked Express Orders are posted within 1-2 business days.
Please note that this option needs to be selected @ checkout

What is the fit of La Sienna pieces?
All of our pieces are true to size based on an average sized child.
A size guide is available on each product listing to assist you in purchasing the correct size

Oops, I entered the wrong address at check out :(
Please email our team straight away & we will do our best to amend the shipping address for you

If multiple orders have been placed, can shipping be combined?
Once an order has been placed & processed, we are unable to combine shipping for multiple seperate orders

Does La Sienna have a rewards program?
Yes - we have an amazing rewards program which rewards you for every dollar spent in our store
How does the rewards program work?
$1 = 1 point
Accumulate your rewards to receive free shipping vouchers or $30 off codes
*only one reward can be redeemed per transaction*

Does La Sienna rewards points expire?
Your rewards balance expires after 6 months of inactivity
but not to worry, we will send you reminders to ensure you don't miss out on some
amazing savings (please ensure to check your junk folder)

What happens if I make a purchase prior to a promotion?
If an order has been placed prior to an advertised sale/promotion, we are unable to
apply any discount/promotion to any order made prior to the commencement
of the sale/promotion

What are my payment options?
Credit/Debit Card
Afterpay, Zippay, Laybuy & Humm

Delivery Cost
Standard Shipping Within Australia -  $9.95 AUD 
Fast Tracked Express within Australia - $15.00 AUD
International - Calculated @ check out