FAQ

Orders

Our warehouse is based in Sydney, Australia & all orders are picked, packed & dispatched from the one location

We aim to have all orders out sent as quickly as possible.
However during peak/sale periods, the below shipping time frame applies:

Fast Track
is posted out within 1-2 Business Days
Standard Shipping is posted within 4-5 Business Days 


Please allow additional time for personalised/custom purchases

Fast Track Shipping orders are posted via the Express Post network & posted within 1-2 business days.
Please note that this option needs to be selected @ checkout

Australia
Standard Shipping - $9.95 AUD 
Fast Tracked Express - $15 AUD
Free Shipping for orders $100+

NZ
Standard Shipping - $10 AUD 
International Express - $15 AUD
Free Shipping for orders $150+

USA
Standard Shipping - $5 USD
International Express - $10 USD
Free Shipping for orders $50USD+

Rest Of The World
-
$25.00 AUD

All of our pieces are true to size based on an average sized child.
A size guide/chart is available on each product listing to assist you in purchasing the correct size

Please email our team straight away & we will do our best to amend the shipping address for you

Once an order has been placed & processed, we are unable to combine shipping for multiple seperate orders

If an order has been placed prior to an advertised sale/promotion, we are unable to apply any discount/promotion to any order made prior to the commencement of the sale/promotion

PaypalCredit/Debit CardAfterpay, Zippay & Laybuy

At La Sienna We want you to be completely in love with your purchase! However, we know that sometimes online shopping doesn't go to plan
If you wish to return any of the items you've purchased

Click here to be redirected to our returns page

Rewards

Yes - we have an amazing rewards program which rewards you for every dollar spent
Click here to join

$1 = 1 point
Accumulate your rewards to receive free shipping vouchers or $30 off codes
*only one reward can be redeemed per transaction*

Your rewards balance expires after 6 months of inactivity but not to worry, we will send you reminders to ensure you don't miss out on some amazing savings (please ensure to check your spam/junk folder)

Have questions?

We would love to hear from you so please do not hesitate in contacting us via the below contact form

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