FAQ

Orders

Our warehouse is based in Sydney, Australia & all orders are picked, packed & dispatched from the one location

We aim to have all orders out sent as quickly as possible.
However, during peak/sale periods, please allow additional time

Non Peak Shipping Times:


Express Shipping - 1-2 Business Days

Standard Shipping - 3-5 Business Days

International Shipping - please contact us for an estimate

Please allow additional time for personalised/embroidered pieces as custom purchases are made to order

Express Shipping orders are posted via the Express Post network & posted within 1-2 business days - this option needs to be selected @ checkout

Please allow additional time for personalised/embroidered pieces as custom purchases are made to order

Australia
Standard Shipping - $9.95 AUD 
Fast Tracked Express - $15 AUD
Free Shipping for orders $100+

NZ
Standard Shipping - $10 AUD 
International Express - $15 AUD
Free Shipping for orders $150+

USA
Standard Shipping - $8 USD
International Express - $15 USD
Free Shipping for orders $100 USD+

Rest Of The World
-
$25.00 AUD

All of our pieces are true to size based on an average sized child.
A size guide/chart is available on each product listing to assist you in purchasing the correct size.
Click here to view our sizing conversion page

Please email our team straight away & we will do our best to amend the shipping address for you

Once an order has been placed & processed, we are unable to combine shipping for multiple seperate orders

If an order has been placed prior to an advertised sale/promotion, we are unable to apply any discount/promotion to any order made prior to the commencement of the sale/promotion

Paypal, Credit/Debit Card, Afterpay & Zip

At La Sienna We want you to be completely in love with your purchase! However, we know that sometimes online shopping doesn't go to plan
If you wish to return any of the items you've purchased

Click here to be redirected to our returns page

Strictly no refunds or exchanges - credit notes only.
By purchasing from our website, you agree with the above

Rewards

Yes - we have an amazing rewards program which rewards you for every dollar spent
Click here to join

$1 = 1 point
Accumulate your rewards to receive free shipping vouchers or $30 off codes
*only one reward can be redeemed per transaction*

Your rewards balance expires after 6 months of inactivity but not to worry, we will send you reminders to ensure you don't miss out on some amazing savings (please ensure to check your spam/junk folder)

Have questions?

We would love to hear from you so please do not hesitate in contacting us via the below contact form

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